The Small Business Guide To Growing a Big Email List
Chapter 01: Introduction
The money’s in the list, marketers like to say. Across companies and industries, they rank email marketing as the No. 1 tactic for driving awareness, customer acquisition, conversion, and customer retention, according to Gigaom Research.
Email marketing introduces prospective customers to you and your company, answering their questions and challenging their potential objections. Most prospects aren’t ready to buy at the moment they arrive on your website or even when they sign up for your email list. Email helps you gradually warm up the lead so you can ask for the sale—and later, the upsell, repeat sale, and referral.
If you actually have an email list, that is.
At one point, every business started with a list that wasn’t worth a dime. Building it into a money-maker isn’t a one-time event or a strategy involving a single tactic. Whether you have 100 subscribers or 100,000, list building is a neverending work in progress.
In this guide, we’ll share strategies and tools for growing your email list, categorized by your current list size and ordered by approximate level of marketing sophistication. If you haven’t done much email marketing before, you’ll want to start at the beginning. But because there’s no exact formula for list building based on your number of subscribers, even more experienced email marketers should review the complete set of strategies.
Read on for ideas that will help you grow your email list and your business.
Chapter 02: List size: 0-100
Get an email marketing tool
If you’re going to have a real email list, you need a real email marketing tool. BCC-ing a cut-and-paste list of contacts might work when you’re just starting out, but Gmail and Yahoo aren’t scalable solutions for a business looking to grow through email marketing.
A basic email marketing tool allows you to import contacts, design emails, send mass messages to your list, and capture new email addresses through an opt-in form. Infusionsoft builds on those capabilities by adding customer relationship management (CRM) and marketing automation tools.
A CRM helps you organize contact information, take customer notes, and keep track of customer interactions like link clicks and email opens so you can tell which leads are most interested in your business. With marketing automation, you can automatically trigger emails to be sent based on actions taken by a contact, like clicking a link, filling out a form, or making a purchase.
Add an opt-in form to your website
Anyone who visits your website should know you have an email list. With email marketing tools, you can generate HTML code for an opt-in form to be inserted onto your website. While it’s best to solicit email sign-ups in more than one place (see next section), adding a form to the bottom of your homepage is a good place to start.
“Sign up for our emails!” isn’t the most compelling invitation for people who already get plenty of emails. Instead, give a brief description of the emails you send and how often you send them. For example, on Infusionsoft’s Knowledge Center content site, our sign-up form promises “Fresh small business insights and ideas delivered weekly to your inbox, gratis.”
Invite contacts and customers to sign up for your list
Even a new business shouldn’t have to start from scratch when building an email list. Be sure to invite people you know—whether they’re members of a networking group or simply members of your family—to sign up for your emails. Having subscribers will help you get in the habit of email marketing and help you optimize your tools, content, and strategy as you grow.
If you’ve been in business for awhile, send an email inviting past customers to opt into your list. You’ll only want to email customers who truly want to hear from you—and besides, it’s the law. In the United States, the CAN-SPAM Act makes it illegal to send unsolicited, commercial email in bulk. Even if you have a customer’s email address, you need her explicit permission to send her mass messages. By forcing people onto your list, you run the risk of your emails being reported as spam, which will hurt your email deliverability in the future.
Collect subscribers in person
Growing a list requires adopting a list-building mentality wherever you go. If your business has a physical location, or if you’re meeting new people at a networking event, ask them if they want to subscribe. In doing so, describe what’s in it for them, explaining whether you regularly send content, promotions, event notices, or all of the above. If you’re an Infusionsoft user, you can add new contacts from a mobile app, then apply a tag that automatically adds them to your list.
Chapter 03: List size: 100-500
Add more CTAs for your list
If your only email opt-in form is at the bottom of your homepage, what about prospects who never scroll that far? Encourage more sign-ups by adding more calls-to-action (CTAs) throughout your website and marketing materials.
Add links to your email sign-up form in places like your homepage header, on your product or services pages, and within blog posts. You can also mention your email list on your social media pages and change the CTA on your Facebook cover photo to “sign up.” And with a pop-up tool (see next tip), you bring the CTA to web visitors wherever they are.
Use a pop-up tool
Prospects may not notice the email sign-up forms on your website, but they practically can’t miss a pop-up form. The thought of pop-ups may remind you of the earlier, spammier days of internet ads, but today’s tools are more sophisticated and less intrusive. (At least, they should be, as Google penalizes “obtrusive” pop-ups and interstitials. Read more in The Basic Survival Guide for Google’s Mobile Algorithm.)
Pop-ups can appear in the middle, on the side or on the bottom of your website, showing up as soon as a visitor arrives or, in the case of exit-intent pop-ups, as late as when a visitor is about to leave your site. Several pop-up tools integrate with Infusionsoft, allowing you to import email addresses from the pop-up directly into your CRM database and automated email campaigns.
Keep information behind a gate
You don’t have to list every detail on your website. In fact, you might collect more email addresses if you don’t. Consider asking prospects to provide an email address to access key pieces of information, like your pricing list or a schedule.
By keeping some information behind a “gate,” you might chase away a few casual browsers. But you’ll also collect email addresses from the most interested prospects, allowing you to focus your sales efforts on the hottest leads. (Keep track of the number of email addresses you collect before and after implementing this strategy to understand its impact on your flow of leads.)
Without marketing automation software, you’d have to manually send the information to each person who requested it—a tedious task with plenty of room for error. With a tool like Infusionsoft, the software can automatically send the information, along with subsequent emails that answer questions and further encourage the prospect to buy.
Offer a promo code to new subscribers
Have you ever signed up for an email list to get 10 percent off something you were about to buy? Sure. Almost everyone likes a good deal. But have you ever signed up for the list only to unsubscribe immediately after placing your order? Probably. Almost everyone gets too much email.
Promo codes, which can be created with Infusionsoft’s e-commerce platform, can provide a quick, effective way to add subscribers to your list. But they’re not necessarily effective in keeping them there. If you do offer a promo code, be sure to explain what your future emails will entail (like exclusive offers or weekly tips) so that customers understand the value of staying on your list. Learn more about making a first email impression in The Perfect Welcome Email: How to Introduce New Email Subscribers to Your Business.
Host a giveaway
Depending on your business, you may not want to offer a discount to every new subscriber. But by hosting a contest, you can give away just one prize—while collecting many more email addresses.
Of course, some subscribers will only join your list for the free stuff, not for your actual offerings. But marketing automation can help you make the most of your time together. After a prospect enters the giveaway, you can send a series of automated emails explaining your business and its benefits. And after you choose a winner, you can offer the other entrants a discount on the same product or service they were trying to win. See How to Collect Leads Through a Giveaway Contest to learn a six-step process for hosting a giveaway.
Chapter 04: List size: 500-1,000
Create a downloadable content piece
To get an email address, it’s best to give something in return. For many businesses, that “lead magnet” is a piece of high-quality content: an e-book, white paper, case study, checklist, cheat sheet, infographic or other piece valuable enough that the prospect would provide her email address in order to download it.
For a content piece to be valuable, it should address the specific problem that would compel the prospect to consider your business in the first place. In providing a guide, tutorial, or other helpful information related to the solution, content helps prospects make an educated buying decision—while positioning you and your company as the experts.
For 19 ideas about content and other types of lead magnets, read The Small Business Guide to Capturing Leads.
Segment your list
You’ll never grow your list if you gain and lose subscribers at an equal rate. Plus, when contacts unsubscribe or fail to open your emails, that tells email service providers that people don’t want your emails—which may land your messages in the spam trap. (Check out this post, Email Deliverability Health & Hygiene [INFOGRAPHIC], to learn more email engagement tips.)
One key is segmentation, the act of dividing your list into a number of smaller, similar subsets. For example, you might create different segments for prospects, customers, and people who bought specific products. When you email segmented groups instead of your entire list, your messaging can be more personalized. And when emails feel relevant, subscribers are more likely to open them—and stay on your list. Read How to Personalize Your Email List With Segmentation to learn more.
Quiz your visitors
No one takes an online quiz without wanting to know their results. That’s why quizzes make for effective lead magnets. When, at the end of a quiz, a prospect is asked for an email address to see her outcome, she may already be invested enough to give it to you.
Quiz apps like Interact, Dilogr, and LeadQuizzes integrate with Infusionsoft, allowing you to collect leads and automatically follow up via email with information related to quiz results. Plus, quizzes help you learn about your prospect so you can better tailor your follow-up to meet their interests and needs. Check out How to Use Quizzes to Score and Qualify Your Leads for more details on using quizzes for sales purposes.
Chapter 05: List size: 1,000-10,000
Build content upgrades
If you have a high-quality content piece to use as a lead magnet (see the last section if you don’t), you need prospects to discover and download it. One answer: more content.
Your blog shouldn’t exist only for the sake of having a blog. Each blog post should drive prospects toward your ultimate goal: collecting email addresses so you can continue marketing to them.
When planning a lead magnet, consider blog posts that could serve as additional advertisements for the downloadable piece. For example, a blog post covering one specific tip can promote your “content upgrade,” an e-book with 10 more tips along those lines. Or create an easy-reference version of a long blog post by offering a downloadable checklist or cheat sheet.
Blog posts create more entry points to your lead magnets through your website, search results, and social media channels. Plus, a prospect who reads your blog post will get a feel for your company and expertise, making her more likely to trust that the download is worth her email address.
Advertise a lead magnet
There’s one surefire way to get more prospective customers to your website: paying for it. But if you’re buying Google AdWords or Facebook ads without capturing email addresses from new visitors, you’re essentially buying a digital billboard for your business. A prospect might click on your ad once, only to get distracted and never return. Without his email address, you can’t follow up to send more information (and remind him your business exists).
You’ll get a better return on your advertising investment by collecting email addresses through a lead magnet like a content piece or discount. Link your ad to a landing page, not your homepage, to keep the prospect focused on your objective. Or use Facebook Lead Ads, which use forms pre-populated with Facebook user data and can connect to Infusionsoft through apps like Zapier, SyncSumo, and PlusThis. For a step-by-step look at configuring and optimizing Facebook ads, check out The Ultimate Guide to Capturing and Converting Facebook Leads.
Collect leads with video
Video might be the next best thing to a face-to-face conversation, helping prospective customers build trust in your business as you demonstrate your products, services, or expertise. And it can help you capture more email addresses, too.
To make a video into a lead magnet, you can simply a send a video link to those who complete a form requesting it. Or you can make email capture part of the video-viewing experience with a platform like Wistia. With Wistia’s Turnstile feature, you can collect email addresses at the beginning, middle, or end of your video, then automatically import those leads into Infusionsoft to for additional email follow-up. See the Infusionsoft + Wistia Guide for Small Business Video Marketing to learn more.
Host a webinar
Give prospective customers an in-depth preview of your expertise by sharing a presentation, tutorial, or Q&A interview in a webinar. Most webinars require advance registration, so consumers are accustomed to sharing an email address in order to attend and gain useful information.
Marketing automation is key to hosting a webinar, which requires a sign-up process, reminders before and at the time of the event, and follow-up emails, which often include a recording of the webinar for those who missed the live version. A number of apps can connect your webinar platform with your marketing automation tool: PlusThis and WebinarCore are among those that connect Infusionsoft and GoToWebinar. To learn webinar basics, see our Guide to Hosting a Webinar.
Chapter 06: List size: 10,000+
Collect leads through public speaking
A speaking engagement at a conference or industry event may be a lead magnet in itself: Give a good enough speech, and audience members will seek you out for business opportunities. But rather than wait for the phone to ring once you’re back in the office, you can proactively collect leads while you’re still on stage.
Once again, it comes back to the lead magnet. To compel audience members to share email addresses, you need to offer something of value—even if it’s simply the slides from the presentation you’re giving. Ask audience members to visit a landing page for the lead magnet, sharing the URL in the footer of your slides. Or use an app like Fix Your Funnel or CallLoop to facilitate opt-ins via text message, following up with an email when the leads are automatically added to Infusionsoft.
Become a guest blogger
Publishing content on your blog helps you connect with prospective customers—and so does writing for someone else’s site. Guest blogging allows you to share your expertise with new readers while also creating valuable links to your website. These “backlinks” tell search engines that your site is worth visiting, helping your business get discovered in search results.
Find industry websites or blogs complementary to yours and ask if they accept guest posts, describing what you’d cover and how your post would benefit their readers. If links are allowed in your post, use them strategically to drive traffic to certain pages—like a landing page for your lead magnet, where you’ll collect email addresses from people who discovered you through the guest post.
Partner with another company
Wish you could just take an email list from another company with subscribers similar to the ones you want? Don’t do that, even with their permission: Email marketing must be permission-based, so your emails are likely to be considered spam if you contact someone else’s customers without being invited to their inboxes.
But do consider potential partners in your list building efforts. Invite another company to co-create a content piece, webinar, or giveaway and promote it alongside you. Or you can trade services: You promote their webinar this month, and they promote yours next month. With a partnership, both companies get in front of new prospects—ideally, without paying anything to collect their email addresses.
Create a membership site
If you have a number of online courses, videos, or other content pieces to share—and to sell—consider hosting them on a site with members-only access. The catch, of course: access requires an email address.
A membership to your site doesn’t necessarily need to be a paid one to start. Offering a free trial or a limited number of free resources can attract prospects to check out your site, where they’ll see additional content available for purchase. Platforms like CustomerHub, Memberium, and iMember360 integrate with Infusionsoft, allowing you to automate management functions like payments, upsells, and account updates and to continue engaging with members via email marketing. Read How to Create a Revenue-Generating Membership Site to learn more.