Effective on: February 5, 2016
Infusionsoft is committed to providing best-in-class sales and marketing automation software for small businesses. In support of this commitment, Infusionsoft has developed information security risk management policies to reasonably ensure the confidentiality, integrity, and availability of Your Data that You upload to the Infusionsoft Service. This Data Security Statement (the "Statement") describes some of the security controls that Infusionsoft has implemented pursuant to those policies. This Statement applies to the Infusionsoft Service but not necessarily to the other related services provided by Infusionsoft or to our publicly accessible websites.
Capitalized terms used in this Statement but not defined herein shall have the meaning given to them in the Infusionsoft Subscription Use Agreement.
Audits and Certifications
Infusionsoft has completed and/or maintains the following data protection audits and certifications:
Infusionsoft has completed a PCI DSS level-one onsite assessment and was validated by SecurityMetrics against the Payment Card Industry Data Security Standards. A Certificate of Compliance has been issued to Infusionsoft and is available to anyone upon request. Please contact [email protected] to request this documentation.
U.S.‑EU and U.S.‑Swiss Safe Harbor Self-Certification
Infusionsoft complies with the U.S.‑E.U. Safe Harbor Framework and U.S.‑Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce. Infusionsoft has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To view the Infusionsoft certifications, please visit https://safeharbor.export.gov/list.aspx.
VeraSafe Privacy Program
Infusionsoft participates in the VeraSafe EU Safe Harbor Program, meaning that VeraSafe has assessed Infusionsoft's data governance for compliance with the VeraSafe Website Privacy Program Criteria. The program criteria require that participants maintain a high standard for data privacy and implement specific best practices pertaining to notice, choice, access, data integrity, security, and third-party information sharing.
Some of the infrastructure that Infusionsoft uses to host Your Data is owned and controlled by Infusionsoft and the remaining portions of the infrastructure are provided by carefully selected third party service providers.
In some cases Your Data that You submit to the Infusionsoft Service is stored in a primary data center and is replicated in near-real-time to a secondary data center. The secondary data center is provisioned with sufficient computational, network, and storage resources to replace the functionality of the primary data center, and restore the Infusionsoft Service if required.
The secondary data center is geographically remote from the primary data centers.
Vendor Risk Management
In cases where Infusionsoft engages third party colocation service providers and infrastructure service providers (the "Data Center Providers"), Infusionsoft ensures that those Data Center Providers have recently completed a Service Organization Controls (SOC) 2 Type II audit. Additionally, those third parties are contractually obligated to maintain the confidentiality of Your Data to the fullest extent allowed by applicable law.
Physical Security Controls
- Access to the Data Center Providers' data center facilities is restricted to authorized personnel only.
- The Data Center Providers' data center facilities are secured by professional security guards.
- A physical access control system (ID card and/or biometric) has been implemented at entry and exit points of the Data Center Providers' data center facilities.
- All visitors must be escorted by an employee of the Data Center Providers or, in some cases, a permanent badge-holder at all times when visiting the Data Center Providers' data center facilities.
Availability and Disaster Resistance
- The Data Center Providers' data center facilities are designed, built, and maintained to withstand reasonably foreseeable adverse weather and other natural conditions.
- Processing capacity is monitored on a daily basis.
- The Data Center Providers have installed and maintain at least the following environmental protections:
- Cooling systems
- Battery-powered backup electrical supply and/or backup electrical generators
- Redundant communications lines
- Smoke/fire detectors
- Automatic fire suppression systems
- The status of environmental protections is continuously monitored by the Data Center Providers.
- Environmental protections are tested and maintained regularly by the Data Center Providers.
Infusionsoft's Data Security Controls
Technical Security Controls
Infusionsoft maintains at least the following technical security controls and policies:
- Infusionsoft-authored software applications and IT systems are regularly scanned/monitored for vulnerabilities.
- Known exploitable vulnerabilities in Infusionsoft-authored software applications and IT systems are patched expeditiously.
- External points of connectivity in the Infusionsoft application architecture are protected by firewall(s).
- Network and database activity is logged and actively monitored for potential security events including intrusion.
- Infusionsoft user passwords are stored in a one-way hash.
Administrative Security Controls
Infusionsoft maintains at least the following administrative security controls and policies:
- Physical and logical access to IT systems that process Your Data is limited to those officially authorized persons with an identified need for such access.
- Infusionsoft's workforce participates in data protection awareness training.
- Infusionsoft conducts pre-employment background checks to help ensure employee reliability.
Availability and Disaster Recovery
Infusionsoft has implemented a disaster recovery plan, which will be regularly tested. The IT systems architecture of the Infusionsoft Service includes redundant backups of critical hardware and software components.
Data Protection Officer
Infusionsoft has appointed a data protection officer. You may contact Infusionsoft's data protection officer by email at [email protected].