Common causes for chargebacks
Fraud accounts for 50% of all chargebacks, which is why you should use a secure payments process. Other reasons could include a quality issue with the product sent, or a technical or clerical error made by the bank.
Did you know?
Payments processed through Infusionsoft Payments are run through a risk algorithm that monitors transactions for suspicious activity. This helps weed out the bad apples.
Ways to reduce your chargeback rate
Provide world-class service and always exceed customers’ expectations.
Explain to customers how the charge will appear on their statements.
Make your refund policy simple and transparent.
Keep good records on all customer interactions, shipments, etc.