Billing Policies

General Billing

Usage of Infusionsoft products and services constitutes customer's acceptance of Infusionsoft's billing policy, and all customers must comply with this billing policy.

Special note regarding signed contracts: If you entered into a signed contract for your services, such as an annual contract, please review your contract for specific terms relating to your obligations in addition this billing policy. In the event the terms of your signed contract conflict with these terms, the signed contract will prevail.

  • Unless otherwise agreed in writing, all accounts are set up on a prepaid basis, and payment must be received by Infusionsoft before any billable product or service is provided/activated. Customers are required to keep a valid credit/debit card on file to charge for recurring monthly subscription fees, fax or voice broadcast service fees and all email overage fees.
  • Subscription billing is based on availability of products and services, not based on usage. However, certain fees may be usage-based such as fax, voice broadcast service fees, and email overages. Disabled applications will incur monthly subscription fees, regardless of availability of product in the case of a breach of online terms including but not limited to delinquent accounts.
  • Customers are responsible for keeping all credit/debit card details and contact information current. This can be done online through the Customer Center. To access the Customer Center, customers should log into their Infusionsoft application, click on "My account" and then click "Update your billing info".
  • All recurring subscriptions are automatically invoiced and charged to the credit/debit card on file.
  • Payment receipts are available to customers upon request or through the Customer Center.
Billing Cycle
  • Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.
  • Late Fee: All past due accounts may be assessed a late fee.
  • Delinquent Payments: In the event any payment is 15 days past due the account may be disabled until balances are paid in full. When disabled, all access will be suspended and data will be unavailable.
  • Deactivation: Once an account is delinquent 60 days, it may be cancelled due to non-payment. Once cancelled, the customer will not be able to recover any files until the account is current. Application data may be stored for up to 90 days post-cancellation; after 90 days, application data will no longer be available. In this event, the account record and delinquent balance will be submitted to a third-party collection service.
Fees
  • Late Fee: Infusionsoft may assess a $30.00 late fee for any payment that is 15 days past due.
  • Chargebacks: If a customer initiates a chargeback, Infusionsoft may assess a $50.00 processing fee for each individual chargeback.
  • Returned Checks: Infusionsoft may assess a $50.00 processing fee on each returned check.
  • Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.
  • Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.
Infusionsoft Services

Kickstart Services and all other Services purchased from Infusionsoft must be used within the timeframe specified at the time of purchase. Specifically, Kickstart Services must be used within 60 days after purchase and within 30 days after commencement of use of the Services, unless otherwise stated at purchase. Kickstart Services and all other Service fees are nonrefundable. In the event of cancellation, Infusionsoft will not prorate any portion of unused Service fees, and amounts due to Infusionsoft must be paid in full.

Third Party Products and Advertising Usage

In the event Infusionsoft collects fees for any third party products and/or services, including but not limited to advertising usage, the fees are non-refundable.

Payment Methods

Infusionsoft accepts payments via credit/debit card. Infusionsoft currently accepts American Express, MasterCard, Discover and VISA credit/debit cards.

Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which the customer purchased the Infusionsoft subscription. Customers must request to cancel their subscriptions at least 10 days prior to their next billing date in order to avoid being charged on the billing date. In the event of cancellation, customers will still have access to their applications through the end of their final billing period. Infusionsoft will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Cancellation Process

Creating a Cancellation request: A request to cancel an Infusionsoft application must be initiated at least 10 days prior to the next invoice date. Any request to cancel an Infusionsoft application must be made verbally with an Infusionsoft representative at least 10 days prior to the next invoice date. Emailed requests to cancel are not acceptable. Customers are encouraged to keep records of all communications regarding cancellation.

Simply canceling the credit/debit card associated with an Infusionsoft account does not cancel the account. Infusionsoft will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third party collection service. It is imperative that you speak with an Infusionsoft representative or submit an online ticket through the cancellation form if you wish to initiate cancelation of your Infusionsoft account.

Finalizing the Cancellation: After a request to cancel has been initiated, you must speak with a member of the cancellation team to finalize the cancellation. Cancellations will take effect on the last day of the billing period in which the cancellation was processed by the cancellation team, subject to the terms of the "Subscription Billing" paragraph above.

Cancellation of an account does not dismiss outstanding invoices or nullify previously agreed charges, such as payments for Kickstart Services fees, charged in installments or annual contract charges, portions of which may not yet have been invoiced when you cancelled. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be turned over to a third-party collection service.

Billing Disputes

Each Infusionsoft customer agrees to provide Infusionsoft 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Infusionsoft receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Infusionsoft has been given a chance to resolve the issue, Infusionsoft has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Infusionsoft, in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Infusionsoft retains the right to collect on any Services or fees that are due. Infusionsoft may submit any disputed amounts to a collection agency. Once a chargeback has been received, Infusionsoft has the right to suspend the account until the matter is resolved.

Refunds

Subscription and Service fees, including but not limited to those related to the Kickstart Service, are nonrefundable and will not be prorated at any time.

Billing FAQs

For answers to frequently asked questions, please see Billing Policies FAQ