Create the world that empowers small business

Director of Production Operations

Chandler, AZ

At Infusionsoft, we help small businesses succeed.

We don’t just say that, we mean it and we do it every day. And often times, working at Infusionsoft is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than you. We want you to bring hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our 9 Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to becoming the undisputed champion of small business success.

Together...we will replenish the middle class. We will elevate the worldwide economy. We will inspire kids to dream of becoming entrepreneurs.

We are the Production Operations team and we are responsible for all aspects of 24/7 operations and platform services in a high-availability environment. In short - we make sure our product is up to date and performing at all times. We also are responsible for release management architecture and DevOps. That said, we searching for a Director to lead the continued success of our team and establish Infusionsoft as a world-class SaaS company with unrivaled reliability and performance.  

The Work

  1. Drive the transition from a co-located self hosted SaaS company to a public cloud SaaS company
  2. Build the current Production Operations team into a team of SREs
  3. Aggressively manage all costs related to hosting in both the co-located data centers and in the Cloud

Daily Execution Excellence

  • Collaborate with Dev, PM, and other departments to build out our Cloud solution and create plans for migrating customers and applications to the Cloud environment
  • Mentor and grow Production Operations team members into SREs
  • Guide the creation and maintenance of a robust and automated CD pipeline and production monitoring system
  • Guide and set the vision for the Operations Engineers to build world class automation and configuration tools for our services
  • Direct all incident and problem management issues within the Production Operations team
  • Ensure the maintenance of the 99.994% uptime of our applications and services in our data centers
  • Manage projects and time-lines for successful project completion
  • Evaluate current and proposed compute/storage/network and virtualization platforms for high availability and scalability
  • Work with managers, directors, developers, systems architects and engineers to build new SaaS products for Infusionsoft
  • Manage of vendor relations and procurement maximizing ROI


  • If you can do execute the work, you can do the job. That being said, we realize we likely need someone with…
  • Experience transitioning from a data center environment to the Cloud
  • Experience building out a team of Site Reliability Engineers
  • Experience with AWS, or (preferably) Google Cloud
  • Experience implementing and managing DevOps
  • Experience with Continuous Integration/Deployment
  • Experience with Global SaaS deployment and maintenance
  • Strong systems engineering experience supporting systems in both privately hosted and public cloud environments
  • Top notch skills managing and supporting technical teams in different technical disciplines
  • Proven track record of building technical teams
  • Awesome interpersonal skills and communication with other teams and management counterparts
  • Experience managing internal budgets, costs and contracts as they apply to vendors, services, and goods
  • Technical skill sets in Cloud, compute, storage, network and virtualization technologies

You’ll really knock our socks off if you have…

  • BS in Computer Science/Information Technology and/or 7-10 years of experience supporting IT/Operations or Development systems
  • Strong system and tools development skills (AWS, Google Cloud, bash, ruby, python, Java)
  • Operational experience with code repositories and versioning (Git, svn, github)
  • Solid understanding of virtualization principles, architectures, deployment and administration (vmware, zen, kvm).
  • Experience migrating off of VMWare to OS options.
  • Strong experience with BI, Data Warehouses, and data analysis tools
  • Solid understanding of Storage, Networking and Compute systems
  • Experience supporting multiple data center and Cloud environments
  • Ability to analyze critical issues and translate those findings into solutions with our Operations Engineers and Administrators



We offer competitive salaries and a generous benefits package including:

  • 1x base salary life insurance (employee premiums 100% covered)
  • Dependent life coverage (premiums 100% covered)
  • 10 paid holidays
  • 401K
  • Flexible paid time off plan
  • Competitive medical, dental and vision insurance
  • Short-term and long-term disability (employee premiums 100% covered)
  • Flexible spending reimbursement account
  • Contributions toward HSA accounts
  • Stock options