Technical Program Manager

Chandler, AZ

At Infusionsoft, we help small businesses succeed.

We don’t just say that, we mean it and we do it every day. And often times, working at Infusionsoft is much like running a small business. There will be long days and incredible challenges, but the reward will be contributing to something that is larger than you. We want you to bring hustle, grit, and passion to everything you do here. You will be expected to take high ownership and improve yourself constantly. You will be held accountable to our 9 Core Values and will be expected to hold your teammates accountable as well. The values are what unify us and allow us to make the impact that we do. They are crucial on our mission to becoming the undisputed champion of small business success.

Together...we will replenish the middle class. We will elevate the worldwide economy. We will inspire kids to dream of becoming entrepreneurs. 

The Infusionsoft Product Development team is driven to deliver valuable software, increase customer benefits, and constantly improve our pace and productivity.

As a Technical Program Manager at Infusionsoft, you lead complex, multidisciplinary product development programs. You lead programs through the entire lifecycle from inception to successful completion. This includes ensuring requirements are clearly defined, managing program and project schedules, identifying risks and roadblocks, and working with stakeholders and teams to remove roadblocks and mitigate risks. You are typically working across a collection of teams to ensure a cross-functional initiative makes it to completion.

You will work with engineers, engineering managers, product managers, scrum masters, directors, quality engineers, devops engineers and every role in between to manage the complete life cycle of product and technical initiatives within the Product Development department.

You are a strong leader, a great communicator, and a proactive driver - able to coordinate work across multiple teams and people in different functions throughout the company.  You love planning, executing, and completing effective solutions to big complex problems. You teach, coach, and mentor others on program and project management best practices; suggesting, guiding, and leading where appropriate.

Expertise

  • Excellent written and verbal communication skills.
  • 2+ years of Technical Program Management experience in SaaS Product development.
  • 3+ years of managing software development engineers or similar experience.
  • Project management expertise.
  • Expertise with agile methodologies.
  • Great problem-solving skills and the ability to work through uncertainty and ambiguity.
  • Strong team player
  • The ability to comfortably and confidently present to all levels within the company, and to work with both technical and non-technical individuals.
  • The ability to build partnerships with senior leaders across a variety of teams and groups

Ideally, you possess:

  • Experience communicating with technical and non-technical stakeholders across multiple business units
  • PMP Certification

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Helping small businesses succeed

That’s our single most important purpose, and it’s more than just writing on the wall. It’s in the hearts and minds of our employees, and is the burning passion that fuels us to consistently innovate, drive change, and grow ourselves beyond our wildest dreams. To be a part of Infusionsoft is to join a cause bigger than yourself, and we think that’s pretty rad!

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Dream fulfillment

We believe in people and their dreams at Infusionsoft. So much so, we have a dedicated Dream Program that empowers our employees to think big and achieve those dreams—both personally and professionally. Want help setting achievable goals to reach your dreams? Our designated Dream Manager is here to help. Want a space to write out your dreams to spring them into action? Yeah, we have a Dream Room for that.

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Flexibility & balance

At Infusionsoft, it’s not as much about the time put in or where the work is done as it is about the results achieved. We encourage employees to spend time on (and with) the things that are important to them outside of their careers, so we offer a flexible PTO plan and work-from-home policy that makes that a possibility. Need time off for a vacation to Belize? A mental health day to recharge your batteries? It’s all good as long as it’s a win for you, your team, our customers, and the company.

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#infusionlife

Helping 5 million small businesses succeed worldwide takes a lot of hustle, and celebrating wins along the way is just a way of life here. We work hard, support one another, and have some fun while we’re at it. Curious about what a peek into #infusionlife looks like? Think team builders, spring training outings, a fully stocked cereal bar, a Coke Freestyle machine, ping pong tournaments, an indoor football field meeting area, 24-hour hackathons, Food Truck Fridays, happy hours, even breakfast with one of our execs, just to name a few—phew.

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Total rewards

We understand how important it is to have top-notch benefits, and offer a comprehensive package that supports our employees and their families. This includes:

  • Health, vision, and dental insurance
  • Stock options for every employee
  • Life insurance
  • Bonus programs
  • Well-being program
  • And so much more!

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Dedication to diversity & inclusion

We realize the power of diverse perspectives, experiences, and backgrounds. Infusionsoft is an environment focused on inclusion and education—whether that’s hosting diversity weeks highlighting different cultures, or holding professional workshops for our Empow(her) group that celebrates and supports women in the workplace.