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So, you want data & features, eh? This should get your tech heart racing:
- Web-based, 24x7x365 access
- 99.97% Software Uptime
- Best viewed with Firefox web browser (IE works fine too!)
- Included Modules: Contact Management, Marketing Automation, Email Marketing Engine, Sales Force Automation, eCommerce & Billing, API
- Optional Modules/Services: Affiliate/Referral Management, Habeas Email Assurance
- Tier 4 Hosting/Co-Location Facility
- MySQL back-end, Linux environment, written in Java
- API Capabilities
- 91-99% Email Deliverability Rate (Industry Average is 50%)
Our flagship product revolutionizes how small businesses run from end-to-end. With a heavy dose of marketing automation and robust tools to manage customer service and sales force automation, Infusionsoft replaces the disparate, incompatible systems currently in place in most small businesses and leaves you with more time to strategically grow your business instead of managing fire after fire.
Check out the overview of the many features included with Infusionsoft:
Marketing Automation
Create a steady stream of business by putting all of your offline and online marketing on auto-pilot! Read More >>
Email Marketing
Utilize email as an effective tool to market your business with newsletters, auto-responders and automated email campaigns that keep your customers and prospects warm. Read More >>
Contact Management
Our customer-centric approach to contact management gives you a complete view of your customers and allows you to manage and segment your customers to maximize their value. Read More >>
Sales Force Automation
Maximize your direct sales by tracking all of your leads and salespeople with fully customized sales pipelines, lead distribution, tracking, and reporting. Read More >>
E-Commerce
Our integrated shopping cart and billing/invoicing features allow you to manage, market, and sell your products and services. Read More >>
Affiliate/Referral Program Management
Create multi-tiered affiliate structure to track and manage commissions to your affiliates, salespeople or as customer incentives. Read More >>
Billing and Accounting
Our powerful billing system allows you to automatically process payments and collect the cash for products or services and track everything with powerful built-in reports. All in a Quickbooks-friendly environment. Read More >>
Infusionsoft FAQ
- What does 'hosted software' (or web-based, web-powered, ASP, on-demand, SaaS) mean?
They all mean the same thing; these terms refer to the type of software that is offered over the internet. In other words, you don't have to install anything on your computer but instead you access the software via a web browser. We worry about the technical stuff (security, servers, data protection, etc) and you worry about your business. Plus, you can access it from anywhere in the world as long as you've got an internet connection!
- How much does Infusionsoft cost?
There are two components to the price; 1) Enrollment, Activation, & Setup (one-time fee), and 2) Membership (monthly fee). Please call us @ 1-866-800-0004 x1 to learn more about pricing.
- What makes Infusionsoft different from other marketing, sales, or CRM solutions?
Infusionsoft is eMarketing software built specifically for entreprenuers with 2-75 employees. Unlike other marketing, sales, or CRM solutions that are not much more than static data repositories, Infusionsoft is an automated marketing and follow-up MACHINE that enables you to do things you never thought possible in your business.
- Do I have to double opt-in (confirm opt-in) my email list when I buy Infusionsoft?
Infusionsoft does not require double opt-in, but we highly advise all our customers to take advantage of the improved deliverability that double opt-in provides. We do have separate networks for single opt-in and double opt-in subscribers and we strongly recommend double opt-in in order to maximize email deliverability. For more information on how you can maximize your email deliverability please see our email marketing services.
- Which Merchant Gateways do you support?
Ask your sales consultant for the latest list of Gateways and Merchant Account Providers that we support (i.e. Authorize.net, BluePay, LinkPoint, PayPal, etc.)
- How long does it take to set up Infusionsoft?
Our goal is for you to start getting value out of your Infusionsoft account as fast as possible. Basic setup typically takes 20 days, however as you use more of the software and realize its capabilities, you will want to set more & more up!
- What information can I import into Infusionsoft from my existing software?
You can import basic contact information with the standard import tool in Infusionsoft. You may also purchase import assistance for additional information such as orders, contact notes, affiliate information, products, accounts, sales opportunities, etc. All information must be imported from .CSV file format.
- How does Infusionsoft integrate into my website?
Infusionsoft will link up to your website via web forms, sale forms, and the shopping cart in order to collect information for and automate the follow-up process for new leads, event registrations, sales, membership registration, etc.
- Does Infusionsoft integrate with Quickbooks or other accounting software?
Yes, Infusionsoft integrates with Quickbooks through .IIF format. Talk to your setup consultant or our support team if you would like to enable the Quickbooks integration. For other accounting software programs, .IIF will often work, or you can download your orders to .CSV from Infusionsoft and import into your accounting software.
- Does Infusionsoft integrate with Outlook?
Not currently. The ETA for Outlook integration is late 2008.
- Does Infusionsoft handle all the back office stuff?
Infusionsoft is eMarketing software for entreprenuers that want to grow their business. We recognize that marketing touches all aspects of the business (or should!), so our software includes inventory, eCommerce, invoicing, and billing tools built into the software. To run your accounts payables, payroll, financial statements, etc. you'll want to use accounting software such as Quickbooks, Peachtree, etc.
- What types of businesses are using Infusionsoft?
All kinds. Growth-minded small businesses, savvy entrepreneurs, marketers, coaches, consultants, information marketers, dentists and other professionals, Internet marketers, mortgage brokerages, real estate investors, insurance agents, etc. Basically, if you need to market, sell, and communicate with your prospects and customers then you will benefit from Infusionsoft.
Infusionsoft’s SaaS Infrastructure
Worried about security issues and software uptime? Yeah, so were we. Which is why Infusionsoft’s infrastructure is first rate! In fact, you may consider it “over-kill.” We just think of it as protecting your investment (and ours).
A high level overview of our security system begins with our Tier 4 co-location facility at Sterling Network Center located in Phoenix, Arizona. We host all of our production systems at Sterling. There are 5 levels of security, including a biometric palm scan our technicians must pass just to get physical access to our systems. In addition to our bullet-proof co-location facility, we also employ many other security features, such as:
- State-of-the-art Firewall
- Limited User Access
- Rootkit Assistance
- Immutable System Binaries
- Buffer Overflow Resistance
- Hardened, Read-Only Operating System
Additionally, we have implemented redundancy and fail-over at every level, including:
- ISPs
- Uninterruptible Power
- Fail Proof A/C- HVAC
- Routers
- Switches
- Database Servers
- Web Servers
- Campaign Servers
- Email Servers
We boast a 99.97% availability average across all servers and applications. Now, we only expect a handful of people to understand all that. But, put simply, Infusionsoft is a safe and reliable software system. (That’s simple enough, right?)
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