All products and services provided by Infusionsoft may be used for lawful purposes only. Transmission or storage of any information, data or material in violation of any United States Federal, State or local laws is strictly prohibited. Customer agrees to indemnify and hold harmless Infusionsoft from any claims resulting from Customer's use of the service which damages Customer or any other parties, including attorney's fees.
Infusionsoft will not be liable for any interruptions in service or other monetary loss related to enforcement of the Infusionsoft Terms of Service (TOS), including this Acceptable Use Policy.
Infusionsoft provides Customer with Web-based sales and marketing automation software that includes e-mail, fax, voice broadcast, e-Commerce and affiliate functionality. All services provided must be used by Customer in compliance with the Infusionsoft Terms of Service.
Customer agrees to use Infusionsoft's services in a manner that is legal, appropriate and in conformity with industry standards and to respect the privacy of consumers. More specifically, Customer agrees to abide by Infusionsoft's requirements governing the use of the various components of the services, as described below:
Infusionsoft strictly prohibits any involvement in Unsolicited Commercial E-mail campaigns (UCE, more commonly called "Spam").
Infusionsoft strictly prohibits the use of its facsimile ("Fax") services for illegal or inappropriate purposes. Customer agrees that all faxing services provided by Infusionsoft will be used only for proper legal purposes and in a lawful manner. Customer must have permission from each recipient in order to send faxes to that recipient.
Infusionsoft strictly prohibits the use of its voice broadcasting services for illegal or unethical purposes. Customer agrees that all voice broadcast services will be used only for proper legal purposes and in a lawful manner.
Infusionsoft provides e-Commerce services including Web Form(s), Sale Form(s), tracking links, redirected "Landing Pages," etc. Customers may not send unsolicited communications whether through Infusionsoft's services or by means of third-parties which direct individuals to any Infusionsoft e-Commerce services that reference Infusionsoft.
Any and all of Customer's affiliates are bound by the terms of the Infusionsoft Terms of Service. Customer is solely responsible for ensuring their affiliates are compliant to the Infusionsoft Terms of Service. Customer's failure to ensure their affiliates' compliance will be subject to the enforcement these policies.
Customers who fail to comply with the terms of the Infusionsoft Terms of Service will be subject to the following penalties, including, but not limited to, immediate termination of service.
A $250 investigation fee may be assessed to Customer's account for each complaint of unauthorized communication that Infusionsoft receives involving a Customer's account. This non-refundable fee goes toward confirming complaints either digitally or verbally between sources of complaints.
Upon receiving a complaint, Infusionsoft will notify Customer of said complaint and investigate the validity of the complaint. If Customer does not take immediate remedial action to rectify the situation, Infusionsoft reserves the right to suspend Customer's service until Customer has resolved the situation to Infusionsoft's satisfaction, at Infusionsoft's sole discretion.
A $250 non-refundable investigation fee will apply per complaint in the event Infusionsoft determines that Customer sent an unsolicited communication to a recipient who did not agree to receive communications from Customer.
In the event complaint rates exceed industry standards, Infusionsoft will immediately suspend e-mail services and notify Customer via e-mail and/or telephone.
In accordance with Infusionsoft's Zero-Tolerance No-Spam Policy, Infusionsoft will immediately terminate the account of any Customer found to be involved in a non-compliant marketing campaign or other widespread or repeated violation of the Infusionsoft Terms of Service.
Infusionsoft reserves the right to terminate Customer's account for any violation of the Infusionsoft Terms of Service.
Infusionsoft reserves the following rights:
Infusionsoft may terminate Customer's account if Customer engages in any practice that is, in Infusionsoft's sole discretion, objectionable, unlawful, obscene, pornographic, threatening, abusive, libelous or hateful, or that encourages conduct which would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law. This includes, but is not limited to:
Infusionsoft reserves the right to change the terms and conditions of this Policy, as needed. Use of Infusionsoft's software and/or services by Customer after said changes constitutes Customer's acceptance of the new Policy.
ALL CUSTOMERS AND AFFILIATES ARE EXPECTED TO AGREE TO ALL TERMS CONTAINED HEREIN. DIGITAL ACCEPTANCE IS ACHIEVED WHEN CUSTOMERS OR AFFILIATES ACCESS OR IN ANY WAY USE INFUSIONSOFT SERVICES.
FAILURE TO AGREE AND COMPLY WILL RESULT IN IMMEDIATE TERMINATION OF SERVICES.