IN THIS ISSUE
President's Message
Service & System Update
Momentum 2007
Usage Thresholds
Outstanding Employees
Affiliate Program
New Release Features
Infusion CRM Bootcamp
Infusion Software Newsletter | June 2007 | Issue 8
As you know, my team and I hosted our Momentum conference in Scottsdale, Arizona a few weeks ago. For the 100+ customers and all of my staff who attended, it was truly a superb event! You can see pictures and get a little taste of the event by clicking here.
I think every customer was ‘wowed’ by the whole Momentum experience. In listening to the comments from attendees, I heard things like:
- I’m really impressed with the Infusion team
- There are so many things I can be doing with the software that I didn’t know about
- I love talking to other customers, getting their ideas and thoughts
- It was great to hear about the new features and the direction of the product
- I’m excited to get back to the office and do more with the software
At the end of the conference, after all of the content was presented and the sharing had occurred, our founder, Scott Martineau, challenged each customer to go back to their offices and begin trying the things that were discussed.
I want to issue the same challenge to you. Even though you may not have attended the event, you can contact us to help you do more. Are you getting the best out of Infusion CRM? Even our power users who attended the event found they could do more. And I’ll bet you can do more, too!
As you know, we’re always giving you more features, an easier interface and additional help resources. We’ve increased our staff 50% over the past 8 months. We are better equipped than ever to help you succeed. All you need to do is make the decision to do more with the software… and we’ll help you so that you can grow your business quickly and profitably.
I know you’re working hard and making great things happen in your business. My greatest takeaway from the Momentum event was that YOU are impressive. We have a TON of great entrepreneurs as customers, people who are building great businesses, doing cool things and using Infusion CRM to help them along the way. I love being a part of what you’re doing. I congratulate you and I encourage you to do more.
You can do it - and we’re here to help you!
Best of success to you,
Sincerely,
Clate Mask
President, Infusion Software
Small Business Excellence Collection 2007 Perhaps May 10-11 just wasn’t a good time for you to travel or be out of the office and you missed the best small business development and networking event Infusion has ever hosted. Lucky for you the entire two days of the Momentum 2007 sessions were captured on DVD – 14 DVDs to be exact - with incredible tips, insight, shortcuts and knowledge from many of the top small business owners, operators & coaches like Michael Gerber, Scott Martineau, Jory de Jardin, Jon McCulloch, and Eric Lofholm – just to name a few. DVDs titles include: 18 Tips, Tricks and Best Practices to Master Your Follow Up, How to Transform Your Sales From Outbound Hunting to Inbound Harvesting, Motivating Your Sales force, Motivational Keynote by Small Business Guru and author of E-Myth Michael Gerber, Blogs – Your Virtual Calling Card & Megaphone, Writing Effective Ads, The Top 10 Tips for E-mail Deliverability, Business Process Automation, Infusion Product Updates and MORE! Your Small Business Excellence Kit includes all 14 DVDs in a tri-fold folio and, for a limited time, we’ll also include the conference binder with the original handouts from each session so you can follow along with your DVDs just like you were at the conference - LIVE. But that’s not all. Act now and we’ll also include your choice of ONE of these bonus offers – at no extra charge! Bonus Option 1) Bonus Option 2) You get your choice of one bonus PLUS the fresh off the press Small Business Excellence Kit for just $1,497 – but only for a limited time. You decide which option is best for you but don’t wait because this offer expires June 15th. Order now so you don’t miss out on the bonus offer you really want plus this exclusive limited time bundle by clicking here: |
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In order to ensure your CRM is working as efficiently as it can, we have established usage thresholds across the board for all of our clients, as outlined in the updated End User License Agreement sent out in March. Usage thresholds will serve as indicators that it is time to upgrade your CRM or one of its related modules. The thresholds have been defined in conjunction with our development and systems experts, so that we could truly understand the point at which upgrades are not only beneficial but necessary to keep your CRM working the way it’s meant to. Exceeding the usage thresholds may subject you to email overage fees and/or an upgrade to the Infusion CRM Enterprise edition, including upgraded email services.
If you choose, you can of course manage your CRM in such a way as to stay below the various usage thresholds. This information is provided to you only in the event that you actually go over the thresholds. Our Support team will be reviewing your CRM account against the thresholds, and will be in contact with you if it is necessary to upgrade. As Infusion Software continues to grow and we have an ever increasing number of clients, you will see more initiatives like this one – designed to increase consistency and stability and strengthen our foundation so we can support huge growth over the years to come. We thank you in advance for your understanding and cooperation. |
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Remember, you may experience up to 2 hours of downtime on June 7 sometime between 9:00 pm to 3:00 am Pacific Time so that we can update the system with these new features. The next time you log into your CRM after 3:00 am, you will have access to the upgrades. Here is the list of enhancements that will be included in this release:
Marketing Management Enhancements With this release of Infusion CRM, we recommend the following Web browsers for the best user experience Internet Explorer 7+ Firefox 2+ |
Client Services & System As always, we are proud to share the good news from the past month with you in terms of client services and systems and the impact they have on you:
Our goal is to make your Infusion Software experience extraordinarily positive and constructive.  Employee of the Month & ROWAN Award Recipient On the first Friday of every month, we all get together here at Infusion Software for a brief company meeting, where we review department and strategic updates, success stories, hear from guest speakers and generally make sure we are all on the same page. We learn a lot and have a great time, because during that meeting we also name the Employee of the Month and the Rowan Award Recipient. For background on the Rowan, check out this website: http://www.birdsnest.com/garcia.htm We’d like to start telling you who these winners are, so you can get to know us all a little bit better. Our Rowan award winner for May was Brad Martineau and our employee of the month was Jordan Mauzy: “My name is Brad Martineau and I have been with Infusion Software for a little over three years now. I was the 6th employee hired and have had the privilege of watching the company grow to what it is today. I have worked in Support, Implementation, Development, and Product Management (which is my current role). I love working at Infusion because we are solving real business problems and because we are creating an awesome tool for small businesses to make a ton of money!” “My name is Jordan Mauzy and I am the Client Services Manager here at Infusion Software. I was fortunate enough to be chosen as the Employee of the Month for May although much of that recognition should go to the great team of dedicated individuals that make me look good by providing the kind of service that our customers want and deserve. I have to admit that driving the Infusion Z around town for the month was something I could quickly get used to.
So are you an Affiliate yet? I’m telling you, if you’re not then you’re leaving money on the table. All you have to do is talk and write about Infusion CRM when communicating with your associates and customers. When those people buy Infusion CRM, you get paid $500-$1,500! You can even earn RECURRING commissions on the monthly fees. It takes about 30 seconds to sign up so do it here: http://infusioncrm.com/affiliate.asp.
boot camp (noun) Step two: Sign up for Infusion’s CRM Boot Camp. This day and a half course is ideal for brand “new CRM recruits”, or for “CRM veterans” looking for a refresher on the basics.
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