Customer Stories

"Although it's only Day 10 using your CRM, I have immersed myself in the Infusion environment. A sincere thank-you for partnering with us in establishing a vital platform for our sales and marketing activities which is giving us all of the tools we needed (and more) for the profitable expansion of our company globally.

Just when we think we have mastered how to harness the Infusion marketing intelligence, we find another method, another feature or we benefit from the system-wide software updates. All of these add even greater depth and professionalism to our marketing efforts and further cements our relationship with those we love most - our customers.

To add to this...I have had many years experience in the IT industry and I have never seen such responsive and knowledgeable support people. Cheers to knowing our customers better and leveraging our opportunities for growth more cost effectively and intelligently. Thank you Scott, Clate, Larry, Brian and the Infusion team."

Infusionsoft Announces New VP of Customer Service Jo Anne Ravielli

CRM Veteran Brings Industry Know-How, Experience to Fast-Growth Small Business Software Company

PHOENIX, AZ (July 1, 2008)—Infusionsoft, the leader in marketing automation software for small businesses, today announced that Jo Anne Ravielli has joined the Infusionsoft executive leadership team as Vice President of Customer Service and Support. In this capacity, Ravielli will develop service tools, metrics and programs to ensure customer loyalty and positive customer experience for the thousands of Infusionsoft small business customers of its marketing automation software.

"Jo Anne knows what it takes to achieve total customer satisfaction while keeping productivity and profitability as top priorities," said Clate Mask, Infusionsoft CEO. "Her broad experience, hands-on management style and contagious enthusiasm are going to make her a valuable member of our team."

Ravielli has been dynamic in turning around underperforming organizations by revitalizing their customer focus and implementing appropriate CRM database solutions. She brings Infusionsoft more than 10 years customer service operations experience having implemented customer service solutions for software application support, healthcare, tourism, e-commerce, retail and mortgage lending. Most recently with Ravielli CRM Consulting, Ravielli implemented new CRM and call-routing technology for ScriptLogic that reduced resource load by 30 percent.

About Infusionsoft
Infusionsoft, the leader in marketing automation software for small businesses, is revolutionizing the way small businesses grow. There are 10 million small businesses in America that need an easy-to-use, affordable, powerful software solution that increases sales while freeing up their time. The company's follow-up marketing software answers that need by helping small businesses automatically convert more prospects to customers, get repeat sales, and grow their business without growing staff. The privately-held, Inc 500 company, based in Gilbert, Arizona is funded by Mohr Davidow Ventures. For more information, visit www.infusionsoft.com.

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